Principles, Processes, & Preferences

When I was in Venezuela doing missionary work, I worked and lived with the same people. Spending so much time together sometimes led to conflict.

One framework we used to resolved our differences was to recognize the level where the conflict exists. It is helpful to think of things in three levels:

1. Principles – foundational rules. God given. Physical constraints. Things like the importance of honesty, not harming others, and having a reasonable expectation of safety and freedom.
2. Processes – manmade organizational rules instituted to provide order. Things like laws and company handbooks.
3. Preferences – decisions individuals make on their own.

More often than not conflict arises from individual preferences, whereas agreement on principles and processes is shared. Recognizing these levels can be a useful tool in resolving conflict.

What are your thoughts on tips for resolving conflict?