Founder-Level Customer Care

Today I received a wonderful email from a founder of a new startup in the San Fran bay area building a product to help with recruiting.

Initially, this entrepreneur reached out to me with a highly personalized email. He commented on various recruiting-related posts on this blog. It must have taken some real amount of time for him to write that email. Unfortunately, I replied that I was not interested at this time.

He responded with this:

Appreciate the response and I understand your concerns. If at anytime you want to seek referrals just email me and I will send you good referrals for your position. You don’t have to even use the product.

If the candidate gets hired, you can choose to name your own price, no questions asked 🙂

What a great response! I love the sincere attempt to add value to my life and to reduce all possible barriers to engaging with me.

Something that no one really understands as much as entrepreneurs is how difficult it is to do the initial lifting to get a company off the ground. It requires doing extraordinary and out-of-the-box things like this founder is doing.

What things have you done as a founder to extend an extraordinary level of customer care?

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